Hooyoon

Yes, we offer complimentary Curbside Delivery service for all orders.​​ Your items will be safely placed at your driveway or curb, and our carrier will contact you to schedule a pickup time.

​For White Glove Delivery, please email support@yoohoon.com.​

​An adult (18+) must be available to sign for delivery.

Each custom piece requires 8 weeks for handcrafting and 4 weeks for international shipping. Total time is typically 12 weeks from order confirmation.

Once an order has shipped out, we will send you a Shipping Confirmation email that includes the tracking number and the carrier. Just go to the carrier's website and use the tracking number to track your package.

White Glove Delivery includes:

• Placement of items in your specified room

• Full unpacking and debris removal

• Assembly of standard components

​To schedule or request a quote, email support@hooyoon.com.

Preparation Tips:​​

• Measure doorways/paths & clear obstacles (snow, furniture).

• Book elevators and ​email COI instructions if required.

• Prepare room: remove existing items (Delivery Team handles listed items only).

Should any damage occur:

1. Immediate Action at Delivery:​​

• Refuse acceptance if visible damage is noted on the packaging or product during delivery.

2. Post-Delivery Inspection:​​

If damage is discovered after accepting the delivery:

• Take clear photos documenting all affected areas.

• Email evidence to support@hooyoon.com ​within 24 hours of delivery.

• Keep the Original Packaging

3.Resolution Process:​​

Our team will assess the damage and either:

• Provide replacement parts, or

• Arrange for a full item replacement at no cost to you.

At Hooyoon, we prioritize your satisfaction with every purchase. You can initiate a return within 7 days of receipt whenever you are not satisfied with the item, but you would need to pay for the return or exchange cost if no damage issues are involved.

Please retain all original packaging, item(s) must be unused, undamaged, in original packaging, and double-boxed.

Should you wish to return a product, please email <a href="mailto:support@hooyoon.com">support@hooyoon.com</a> to reach our customer service team, and we will guide you through the process.

Due to the nature of our products, whether it be large furniture or other smaller items, they are often in the heavy or delicate categories. Our packaging is specially made to cater to each individual item. They are rigorously tested to ensure they can withstand most kinds of incidences in transportation. Any self-packed items by the customer will have a high chance of being damaged on the way caused by flimsy materials or improper techniques. That's why we don't generally allow any returns without their complete original packaging. In a way, this also prevents lots of potentially wasted efforts and protects the customer's interest.

Some full view photos of the product

Some close-up photos of the defective details

If more than one product is defective, please kindly take one photo with all the products together or a video to show all the issues.

We deeply regret any inconvenience caused. To help us resolve this quickly:

Please email clear photos/videos of the issue along with your order number to claims@hooyoon.com ​within 24 hours of delivery. Kindly retain the original packaging as it helps verify transit-related claims.

We are committed to providing swift resolutions and may offer a new product (requires 8-10 weeks for remanufacturing), replacement part, blemish discount, or local repair reimbursement as appropriate.

Please note:​​

Claims are only eligible for items delivered ​within the past 7 days​ and in unused condition.

Every piece deserves perfection, and we're committed to making things right.

We value your satisfaction while honoring the craftsmanship behind each piece.

​

Ready-to-Ship Items​

• Cancel or modify free within ​24 hours​ of purchase.

​

Custom Furniture​

• Design Phase: Free changes ≤72 hours​ after order confirmation.

• Production Phase: >72hrs, ​30% material fee​ + ​​$150 reprocessing​ for major changes.

• Crafting Started: Non-cancelable (uniquely crafted for you).

Fees credited as store credit.

Production start = Material cutting date at factory.

Refunds are processed within ​5 business days​ after we receive and inspect the returned item. You'll receive email confirmation upon completion.

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