Your Order Journey
How We Carry Out Your Order
Day1-3
CUSTOMIZED ORDER
1-to-1 Customization
3D previews + material samples emailed within 24h.
90-Day Guarantee
60-day craft + 30-day US shipping in writing.
Dedicated Support
Priority email/call for real-time updates.
Day 4-15
CRAFT TRANSPARENCY
Frame Reveal
Photos of solid wood frame.
Material Proof
FSC wood certification, moisture test reports.
Your Engraving
Custom signature on frame (EXP. "J.Smith | 2025")
Day 16-60
QUALITY ASSURANCE
360° Quality Audit
HD video showing leather grain and structure.
Defect-Free Guarantee
QA specialists verify material consistency.
Release to Ship
Requires your email confirmation: "APPROVED".
Day 61-90
SECURE VOYAGE
Armor Packaging
Crush-proof wood crate + vapor barrier photos.
Track Anytime
EXP. Your sea freight number: [SF123456789US].
White Glove Booked
Schedule installation via email.
